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OVERVIEW
Welcome to the CloudZen store! The terms “we,” “us,” and “our” refer to the CloudZen store. CloudZen operates this store and website, including all related information, content, features, tools, products, and services, in order to provide a personalized shopping experience to its customers (collectively, the “Services”). The CloudZen store is hosted by Shopify, which allows us to provide the Services to you.
The following terms and conditions, together with any policies referenced herein (collectively, the “Terms of Service” or “Terms”), describe your rights and responsibilities when using the Services.
Please read these Terms of Service carefully, as they contain important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By accessing, browsing, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy [LINK]. If you do not agree to these Terms of Service or the Privacy Policy, please do not use or access our Services.
SECTION 1 – ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and that you have given us your consent to allow any of your minor dependents to use the Services on devices owned, purchased, or managed by you.
In order to use the Services, including accessing or browsing our online stores or purchasing products or services offered by us, we may require you to provide certain information, such as your email address and billing, payment, and shipping details. You represent and warrant that all information you provide in our stores is accurate, current, and complete, and that you have all necessary rights to provide such information.
You are solely responsible for maintaining the security of your account credentials and for all activities that occur under your account. You may not assign, sell, license, or otherwise transfer your account to any other person.
SECTION 2 – OUR PRODUCTS
We have made every effort to display our products and services as accurately as possible in our online stores. However, please note that colors or product appearance may vary depending on the type of device used to access the store and the device’s settings and configuration.
We do not guarantee that the appearance or quality of products or services purchased by you will meet your expectations or will match the content displayed in our online stores.
Product descriptions may be changed at any time without prior notice at our sole discretion. We reserve the right to discontinue the sale of any product at any time and to limit the quantities of any products offered to any person, geographic region, or jurisdiction on a case-by-case basis.
SECTION 3 – ORDERS
When you place an order, you make an offer to purchase. CloudZen reserves the right, at its sole discretion, to accept or reject any order for any reason. An order is not considered accepted until CloudZen confirms its acceptance. We must receive and process your payment before accepting your order. Please review your order carefully before submitting it, as CloudZen may not be able to honor cancellation requests after an order has been accepted.
If we do not accept, modify, or cancel an order, we will attempt to notify you using the email address, billing address, and/or phone number provided at the time of order.
Purchased products may only be returned or exchanged in accordance with our Refund Policy [LINK].
You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.
SECTION 4 – PRICING AND BILLING
Prices, discounts, and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Unless otherwise expressly stated, posted prices do not include taxes or shipping, handling, customs, or import charges.
Prices displayed in our online stores may differ from prices offered in physical stores or by third-party sellers. From time to time, we may offer promotions through the Services that are subject to terms different from these Terms. In the event of a conflict, the promotional terms shall prevail.
You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases made in our stores and to promptly update your account and other information, including your email address and credit card details, so that we can complete transactions and contact you if needed.
You represent and warrant that:
(i) the credit card information you provide is true, correct, and complete;
(ii) you are authorized to use the credit card;
(iii) the charges incurred by you will be honored by your credit card issuer; and
(iv) you will pay the charges incurred by you at the posted prices, including shipping, handling, and applicable taxes.
SECTION 5 – SHIPPING AND DELIVERY
We are not responsible for shipping or delivery delays. Delivery times are estimates only and are not guaranteed. We are not liable for delays caused by carriers, customs authorities, or events beyond our control. Title and risk of loss pass to you once the products are handed over to the carrier.
SECTION 6 – INTELLECTUAL PROPERTY
The Services, including all trademarks, brands, text, displays, images, graphics, product descriptions, video, audio, and the design, selection, and arrangement thereof, are owned by CloudZen, its affiliates, or its licensors and are protected by U.S. and international intellectual property laws.
You may use the Services solely for personal, non-commercial purposes. Without our prior written consent, you may not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, or transmit any materials from the Services. Nothing in these Terms grants you any license or right in any intellectual property of CloudZen, Shopify, or any third party unless expressly stated.
Unauthorized use of the Services may violate intellectual property laws. All rights not expressly granted are reserved.
CloudZen names, logos, product and service names, designs, and slogans are trademarks of CloudZen or its licensors. Shopify names, logos, and branding are trademarks of Shopify. All other names, logos, and marks appearing in the Services are the property of their respective owners.
SECTION 7 – OPTIONAL TOOLS
We may provide access to third-party tools that we do not monitor or control.
You acknowledge that such tools are provided “as is” and “as available,” without warranties or conditions of any kind. We are not liable for any harm or damages related to your use of optional third-party tools.
Your use of such tools is entirely at your own risk, and you should ensure that you understand and agree to the terms provided by the relevant third-party providers.
New features or services added in the future shall also be subject to these Terms.
SECTION 8 – THIRD-PARTY LINKS
The Services may contain links to third-party websites or materials. We are not responsible for examining or evaluating the content or accuracy of third-party materials or websites.
Any access to third-party websites is at your own risk. We are not responsible for any damages or losses related to the use or purchase of goods or services from third-party websites. Please review third-party policies before engaging in any transaction.
SECTION 9 – RELATIONSHIP WITH SHOPIFY
[NOTE TO MERCHANT: This section accurately describes the relationship between Shopify and your store and must not be removed or modified.]
The CloudZen store is hosted by Shopify, which enables us to provide the Services. However, all sales and purchases made in the store are directly between you and CloudZen. You acknowledge that Shopify is not responsible for any aspect of sales conducted through CloudZen, including injuries, damages, or losses arising from purchased products or services. You expressly release Shopify and its affiliates from any claims arising from transactions with CloudZen.
SECTION 10 – PRIVACY POLICY
All personal information collected through the Services is subject to our Privacy Policy [LINK], and certain personal information may also be subject to Shopify’s Privacy Policy. By using the Services, you confirm that you have read these privacy policies.
Shopify collects and processes personal data to provide and improve the Services. Information submitted through the Services may be shared with Shopify and third parties, including those located in other countries, to provide the Services. Please review our Privacy Policy [LINK] for more details.
SECTION 11 – FEEDBACK
If you submit ideas, suggestions, reviews, or other content (“Feedback”), you grant us a perpetual, worldwide, royalty-free, sublicensable license to use, reproduce, modify, publish, distribute, and display such Feedback for any purpose, including commercial use.
You represent that you own or have the necessary rights to submit the Feedback and that it complies with these Terms. We are under no obligation to keep Feedback confidential, provide compensation, or respond to it.
We may monitor, edit, or remove Feedback that we deem unlawful, offensive, or in violation of intellectual property or these Terms.
You are solely responsible for the accuracy and legality of your Feedback.
SECTION 12 – ERRORS, INACCURACIES, AND OMISSIONS
The Services may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, delivery times, or availability. We reserve the right to correct such errors and to change or update information or cancel orders without prior notice.
SECTION 13 – PROHIBITED USES
You may use the Services only for lawful purposes. You may not use the Services to violate laws, infringe intellectual property, harass others, submit false information, transmit malware, engage in spam or phishing, collect personal data, or interfere with security features.
We reserve the right to suspend or terminate your account if you violate these Terms.
SECTION 14 – TERMINATION
We may terminate this agreement or your access to the Services at any time without notice. You remain liable for all amounts due up to the termination date.
Certain provisions shall survive termination, including Intellectual Property, Feedback, Warranty Disclaimer, Limitation of Liability, Indemnification, and Governing Law.
SECTION 15 – DISCLAIMER OF WARRANTIES
The Services and all products provided through them are provided “as is” and “as available,” without warranties of any kind, either express or implied. We do not guarantee uninterrupted, secure, or error-free service.
Some jurisdictions do not allow the exclusion of implied warranties, so the above may not apply to you.
SECTION 16 – LIMITATION OF LIABILITY
To the fullest extent permitted by law, CloudZen, its affiliates, and Shopify shall not be liable for any direct, indirect, incidental, punitive, special, or consequential damages arising from your use of the Services or products purchased through them.
SECTION 17 – INDEMNIFICATION
You agree to indemnify and hold harmless CloudZen, Shopify, and their affiliates from any claims arising from your breach of these Terms, violation of law, or misuse of the Services.
SECTION 18 – SEVERABILITY
If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions shall remain in full force and effect.
SECTION 19 – WAIVER; ENTIRE AGREEMENT
Our failure to enforce any right shall not constitute a waiver. These Terms constitute the entire agreement between you and us and supersede all prior agreements.
SECTION 20 – ASSIGNMENT
You may not assign these Terms without our written consent. We may assign these Terms without notice.
SECTION 21 – GOVERNING LAW
These Terms shall be governed by and construed in accordance with the laws of the jurisdiction where CloudZen is headquartered.
SECTION 22 – HEADINGS
Headings are for convenience only and do not affect interpretation.
SECTION 23 – CHANGES TO TERMS OF SERVICE
We reserve the right to update or modify these Terms at any time by posting changes on our website. Continued use of the Services constitutes acceptance of the changes.
SECTION 24 – CONTACT INFORMATION
Cloudzen
Questions about the Terms of Service should be sent to us at: support@cjdropshipping.com